Merchandise Return

We want to be happy with your purchases from us. Here are the guidelines to follow for returning merchandise.

1. Returns have to be made within 15 days of receiving the merchandise. Some items may be non-returnable. Vitamins, herbals, and medicinal and neutraceutical items cannot be returned per manufacturer policy. Other non-returnable items will be clearly stated in the item description. Buy these items carefully.

2. Items are to be unused and should be returned in the condition it has been received with the original boxes or packing intact if applicable and with all instruction manuals, user manuals, warranty papers etc. intact and not marked. The item should be in the saleable condition.

3. Customer should get a return merchandise authorization number (RMA) from specialgifts.com prior to sending the item to specialgifts.com No merchandise will be accepted as return if this number is not included with your shipment. Please send an email to info@specialgifts.com with the notation RMA request in the subject column. Indicate the product number and the date of purchase in your email along with an explanation of why you are returning the merchandise. Now pack the item properly and send it preferably insured to:

Order Fulfillment Center
Specialgifts.com
1477 Hunting Hollow Dr.
Hudson, OH 44236

Include RMA number and a copy of your invoice with the merchandise.

4. Upon receiving and inspecting the merchandise and if the return is proper and conform to the guidelines in items 1-3 above, Specialgifts.com will issue a credit for the returned items. The credit will involve the actual price paid by the customer less any shipping and handling and insurance charges.

Please Note: Paypal (the organization that handles our credit card processing) has changed their policy as of September 2010. They will impose a fee for full refunds on any order. Accordingly, we will be passing along that fee to you. You can avoid the fee by asking for a store credit instead of a refund to your credit card or Paypal account. Store credits can be used for any item in our store for 1 full year.

5. If the item is returned because it was defective, full credit or exchange will be given to the customer at customer's option. However, if the merchandise was damaged on shipment, the customer should file complaint with the carrier to recover the cost. We strongly recommend that customers purchase insurance to cover for any potential damages on transit.

6. If a customer is found repeatedly abusing the return system, he or she may be disbarred from buying anymore items from specialgifts.com.  Abusive returns adds cost to everyone. It is unfair to subject legitimate customers to higher cost because of a few abusers. We believe that this policy is fair to all concerned and will allow us to provide you with exceptional values.

Special Guidelines Dealing with Vitamins, Herbs, and Nutritional Supplements

Due to the restrictions in reselling these items returned by customers and per manufacturer policies regarding returns, we cannot take back these items.

Special Guidelines Dealing with International Shipments

No refund on international shipments. Please check with your custom service to make sure that you can import these items.

Lost or Stolen Items

We are not responsible for lost or stolen items after they are shipped. If you are concerned about security, please contact us about purchasing insurance. Insurance is not included in standard shipments.

We like to hear your comments about this policy. Use feedback.

See Also:

Shipping Policies

Payment Guidelines